Policies

Shipping

In most cases, all orders of items in stock ship within 48 hours from the time your order is placed. We ship USPS Priority Mail for free if shipped to a US address. Rush shipping is also available to US addresses for an additional charge. We ship USPS Priority Mail International for an additional fee to all addresses outside the US including Canada, unless another shipment method has been requested and previously arranged with us. We ship to almost anywhere in the world.

If you require your order to be shipped within 24 hours, in most cases we can rush your order upon special request. Please notify us immediately after placing your order if you would like to request a rush. We ship Monday-Friday, except for the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and all US Postal holidays.

If one or more items in your order are out of stock, we will notify you by email and you’ll have the option to immediately ship the available items, or to wait for all items to be in stock before we ship. When your items are back in stock, you’ll receive a notification email from us.

Returns

Returns will be accepted within 30 calendar days for money back or store credit on all items under the following conditions. Please email us at orders@catsandghosts.com for all inquiries about returns.

  • All returns must be returned in original, unused, resalable condition and must be returned in the original exterior box, well packed, accompanied by the original packing material, literature and any other accessories provided with the original delivery. Additional packaging may be necessary.
  • All returns must be securely packaged, prepaid and shipped via a secure carrier to our address. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser. Cats & Ghosts is not responsible for packages lost or damaged while in transit to us.
  • No returns will be accepted without prior approval from a Cats & Ghosts representative. A customer can request approval by e-mailing Cats & Ghosts customer service at orders@catsandghosts.com or by calling 855-861-5761.
  • All returns must be accompanied by a copy of the original receipt. Email confirmations or Internet order copies will not be accepted.
  • Please include a short note inside your return package explaining why you’re returning the item and the desired action.
  • Shipping fees are not refundable for any reason.
  • Once an order has been processed, any measures that must be taken to correct either the merchandise in the order or the shipping location will be considered a non-defective return and subject to any policies that apply to such a return.
  • Refunds, store credit, or exchanges will not be issued until the return item has been received and logged by Cats & Ghosts.
  • Sale items are sold as is. No returns, refunds, or exchanges will be accepted for any sale item.
  • Refunds for purchases made by credit card can only be credited to the original card used to make the purchase.
  • Store credits are good for a period of 12 months from date of credit issue.

Please note that due to the handcrafted nature of all of our products, each item is one of a kind. This means that slight variations in color, product appearance, and texture can change from order to order, and item to item. Cats & Ghosts cannot guarantee to replace the product exactly to match the product you are returning  in product appearance, color, or texture. Cats & Ghosts will do its best to find the best replacement possible, and guarantees that the quality, size and volume of the replaced item will be of equal value to the item you are replacing.

Terms & Conditions

Welcome to catsandghosts.com. This website represents the brand of, products sold by, and corporation of Cats & Ghosts. If you continue to browse and use our website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cats & Ghosts’ relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through catsandghosts.com meet your specific requirements.

Catsandghosts.com contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on Catsandghosts.com, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Privacy Policy

By visiting Catsandghosts.com you agree to accept the practices described in this Privacy Notice.

Changes to this Privacy Notice, Conditions of Use and Notices: This Privacy Notice and our Terms of Use will change over time and the use of information that we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on March 25, 2014. If you visit our website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of the State of California.

Personal Information Collected By Catsandghosts.com: Catsandghosts.com uses information that we collect from our visitors to personalize and improve your visit at Catsandghosts.com and experience with Cats & Ghosts. We gather the following types of information:

Information you give us: Cats & Ghosts collects any information that you enter on our website. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our website, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses.

Automatic Information collected by us: Whenever you visit our website we collect and store information such as “cookies” which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our website including the date and time; and the pages and or products you viewed or searched for. Your browser allows you to reject cookies and software is available from third parties that will allow you to visit our website without providing this information. You are welcomed at our website if you use this software but we will not be able to offer you our personalized services.

Orders: If you place an order, we use a secure order form that requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. At certain times we may offer financing options with or without third party participation. If you use a financing option information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing.

Action Tags: Cats & Ghosts’ webpages may contain action tags set by third party firms for the purpose of collecting anonymous information about the usage of our site by customers. Action tags are also known as web beacons or 1 pixel gifs. Action tags are a technique used to compile aggregated statistics about the effectiveness of our web site. They do not use personally identifiable information, such as names or addresses, and do not link online actions to an identifiable person.

Independent Contractors: We may employ other companies or individuals to provide certain services to us such as providing sales and marketing assistance, technical support or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose.

Third party service providers: Third party service providers have their own privacy and data collection policies that are not controlled by Cats & Ghosts. We have no responsibility or liability for these policies and urge you to contact the third party provider if you have any questions. We may occasionally partner with Third parties in various email programs.

Aggregate information: We provide aggregate information to some of our business partners. This information does not allow them to identify you individually.

Vendors: We provide some of our vendors with your contact information so that they may contact you directly with product support information.

Credit card companies and shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.

Third Party Transaction-Level Data: If you visit our site from a third-party site the third-party site may be able to access your individual transaction information. In order to track and credit your transaction the third-party site may give you a unique code, cookie or graphic that will uniquely identify you. This will only happen if you link directly from a third party site to our website. Any transactions made at our website while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you, however based on information that may have previously been collected from you by the third party site they may be able to personally identify you by combining the information they have gathered with the information sent by us. You should read the privacy policy posted by the third party site to see how they may use this information. The presence of a 3rd party navigation bar atop our site is an indication that the third party site may be able to see your activity on our site.

Link to Third Party Site: Our website contains links to third party sites, such as our vendors. Cats & Ghosts is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.

Third Party Checkout Links: If you use a third party checkout link on our site such as PalPal, your name, billing and shipping addresses and credit card information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information.

Law Enforcement and Protection of Users: We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.

Business Transfer: In the unlikely event that Catsandghosts.com is sold, has substantially all of its assets acquired or merges or becomes affiliated with any other individual or entity, any customer information owned or under the control of Catsandghosts.com may be one of the transferred assets.

Security: Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

Choice/Opt-Out: If you no longer wish to receive communications from us you may opt-out by calling 855-8615761 or e-mail orders@catsandghosts.com.

Children’s Online Policy: Cats & Ghosts is committed to the preservation of online privacy for all of its website visitors, including children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. Catsandghosts.com sells products intended for purchase by adults. If you make a purchase on Catsandghosts.com, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using Catsandghosts.com.com.